Returns & Refunds
We want you to love your Halloween order. If something isn’t right, here’s how we’ll help.
Not what you expected? Just send it back.
If you’re not happy with a product or it’s not quite what you expected, no problem. Simply return it to us and we’ll issue your refund as quickly as possible.
14-day right to cancel
You can cancel your order for any reason within 14 days of receiving it. Just email us at contact@hallowensale.com with your order number, then return the item(s) within 14 days of telling us.
- Items must be unused, in their original condition and packaging, with any tags attached.
- Unless the item is faulty or we sent the wrong item, the cost of returning it is paid by you.
- We recommend using a tracked service, as we can’t be responsible for returns lost in transit.
Items we can’t accept back
For hygiene reasons, we can’t accept returns of the following once the seal or packaging has been opened: makeup and face paint kits, press-on nails, fangs and other items worn in the mouth that come sealed. This does not affect your rights if an item is faulty.
Faulty, damaged or incorrect items
If your item arrives damaged, faulty or not as described, please contact us within 30 days with your order number and a photo of the issue. We’ll offer a replacement or a full refund, including the original delivery cost, and we’ll cover the cost of the return. Your statutory rights under the Consumer Rights Act 2015 are not affected.
Refunds
As soon as we receive your return, we’ll process your refund to your original payment method as quickly as possible, and always within 14 days. If you cancel your whole order, we’ll also refund the standard delivery charge (the extra cost of Express delivery is not refunded unless the item was faulty).
Exchanges
Need a different size? The quickest way is to return the original item for a refund and place a new order.
Contact
Email: contact@hallowensale.com